Privacy Policy

Privacy Policy for Hadi – AI Real Estate Agent
Effective Date: 27th April 2026

Hadi (“we”, “our”, or “us”) is an AI-powered real estate assistant designed to help users find property listings, market insights, and location-based information in the UAE, as well as submit their own property listings. This Privacy Policy explains how we collect, use, and protect your information when you interact with Hadi via WhatsApp.

1. Information We Collect

When you interact with Hadi, we may collect the following information:

• Personal Information – such as your name, phone number, and any details you voluntarily provide
• Conversation Data – messages, preferences (e.g., rent/buy, location), and property-related queries
• Property Listing Information – details submitted by you, including property specifications, pricing, images, and location
• Identity Verification Information (if required) – in certain cases, we may request identification documents such as your Emirates ID strictly for verification purposes
• Usage Data – interaction patterns to improve chatbot performance

We only collect information necessary to provide and improve our services.

2. How We Use Your Information

We use your information to:

• Provide real estate recommendations and market insights
• Enable you to list and manage your property listings
• Verify user identity when required (e.g., to prevent fraud or comply with legal obligations)
• Respond to your inquiries and personalize your experience
• Improve chatbot accuracy and performance
• Maintain service quality and troubleshoot issues

We do not use your data for unsolicited marketing without your explicit consent.

3. Identity Verification (Emirates ID)

If you choose to list a property or where required by applicable regulations, we may request a copy or details of your Emirates ID for verification purposes.

• Collected only when necessary
• Used strictly for identity verification, fraud prevention, or regulatory compliance
• Stored securely and retained only as long as required
• Not shared with third parties except where required by law

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

We may share information only in the following cases:

• With trusted service providers (e.g., hosting or AI processing tools) strictly for service functionality
• With relevant parties when publishing property listings (only the information necessary for the listing)
• If required by law or regulatory authorities

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Sensitive information (such as Emirates ID details) is handled with enhanced security controls and restricted access.

Your data may be stored securely on cloud servers and retained only as long as necessary to fulfill the purposes outlined in this policy.

6. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent at any time

To exercise these rights, contact us at:
info@proptechai.ae

7. Third-Party Services

Hadi may rely on third-party platforms (such as WhatsApp and AI service providers) to operate. These platforms have their own privacy policies, and we encourage you to review them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@proptechai.ae
Company Name: PROPTECH AI RESEARCH AND DEVELOPING